Clara Bridal Bouquet

Product Care – Faux Florals

Petals & Stems Co. uses high quality silk and real touch florals. To keep your faux florals looking beautiful and realistic for years, we recommend gentle, regular care. Dust your flowers every 1–2 weeks using a cool, low-setting hairdryer or a soft microfiber cloth. For real-touch (latex/foam) flowers, any stubborn marks can be gently wiped with a slightly damp cloth or baby wipe, but avoid soaking the stems or petals.

Keep arrangements out of direct sunlight to prevent fading, and avoid harsh chemicals, heavy water, or extreme heat, as these can damage the materials and adhesives. If flowers become misshapen, you can carefully reshape them by lightly steaming from a distance, taking care not to overheat the material.

For best results, store arrangements in a cool, dry place when not in use, and handle with clean hands to prevent oils or dirt transferring onto the fabric. Regular light cleaning will help maintain their color, shape, and overall appearance.

Unboxing & Fluffing Your Florals

Your florals were carefully designed, arranged, and packaged for shipping. When you receive them, they may need a little fluffing and adjusting before display.

Centerpieces

Remove the centerpiece from the box and gently adjust the florals as needed, as some stems may have shifted during shipment. The florals are securely glued into high-density floral foam that is attached to the compote vase, so the arrangement will remain secure while you shape and fluff the stems. You may notice a few small petals or pieces of greenery come loose during handling — this is completely normal and will not affect the arrangement.

Bouquets

Remove the bouquet from the box and gently fluff and adjust the florals if they have shifted during shipping. Don’t be afraid to fluff the bouquet — it was carefully designed and silk florals are flexible and can be bent and shaped back into place. You may lose a few small petals or greenery pieces during handling, which is normal and will not affect the bouquet.

All Other Florals

For all other floral arrangements, follow the same steps as above — gently remove from the box, fluff, shape, and adjust stems as needed after shipping. Any minor shedding of small petals or greenery is normal and expected.

Once fluffed and shaped, your florals are ready to display and enjoy.

No Refund / All Sales Final Policy

All sales are final.

Due to the nature of our products, we do not offer refunds, returns, or exchanges on any items purchased. Once an order has been placed and processed, it cannot be canceled, refunded, or returned.

Please review your order carefully before completing your purchase to ensure that all items, quantities, and details are correct.

In the event that you receive an item that is damaged, defective, or incorrect, please contact us within [3] days of receiving your order so we can review the issue and determine an appropriate resolution.

By completing a purchase, you acknowledge and agree to this No Refund / All Sales Final Policy.