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Frequently asked questions
General Information
Payment Information
Shipping Information
Damages
Our Floral Rental Process is Simple:Browse our collections and select your favorite pieces.Complete our rental inquiry form under the EXPLORE TAB.We’ll contact you to go over your rental details and answer any questions.If you're local, you’re welcome to visit our showroom to see the florals in person.Once everything is finalized, we’ll send your contract and collect your deposit.Your florals will be ready for pickup 3 days before your event.Enjoy your beautiful flowers on your special day!After your event, return your rentals within 2–3 days.
Please do not modify or add anything to our floral arrangements, bouquets, or other rental items. You may wrap your bouquet with an additional ribbon or a piece of your wedding dress if desired. We kindly ask that these items be removed before the bouquet is shipped back to us. For more details, please refer to our Terms and Conditions.
If you're interested in one of our collections but find that it's unavailable for your event date, we'll do our very best to accommodate your needs whenever possible.We keep additional floral inventory for many of our collections and may be able to create extra pieces specifically for your event. As a small business, our inventory is naturally more limited than that of larger rental companies, but we are committed to providing exceptional service and will make every effort to help bring your vision to life.Your special day is important to us, and we'll always do everything we can to make it as beautiful as possible.
Linens are provided through an external vendor that charges a flat fee of $85.00 for delivery, pickup, and cleaning. This fee is the responsibility of the renter and applies regardless of the quantity of linens ordered. Delivery and pickup are always on Wednesdays, so linens are not available until Thursday for event pickup and must be delivered back to Petals & Stems Co, by Tuesday at 5pm. Linen rentals are available for local rentals only and cannot be shipped.
Real Candle Use & Cleaning PolicyIf you plan to use real candles in our rental vases, please be aware that an additional cleaning fee may apply. This fee will be determined based on the amount of candle wax remaining in the vases and the time required to properly clean them.Prior to your rental, we will ask how you intend to use the vases, including whether you will be using real or flameless candles. A refundable security deposit will be determined based on your intended use.Any applicable cleaning fees will be deducted from your security deposit, with the remaining balance refunded after the rental items have been returned and inspected.
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