Privacy Policy Petals & Stems Co. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.petalsandstemsco.com. By using our website, you consent to the data practices described in this policy. ________________________________________ Information We Collect To provide you with the best possible products and services, Petals & Stems Co. may collect personally identifiable information, including: •First and last name •Mailing address •Email address •Phone number When you purchase products or services from Petals & Stems Co., we also collect billing and payment information, including credit card details. This information is used solely to process and complete your transactions. We may also collect non-personal demographic information, such as: •Age •Gender •Household income Please note that if you voluntarily disclose personal information through public areas of the website (such as message boards), that information may be collected and used by others. You are not required to provide personal information to browse our site. However, certain services may require it, including: •Creating an account •Entering a contest or sweepstakes •Signing up for special offers from partners •Contacting us via email •Completing a purchase on our website We may use this information to communicate with you regarding products, services, and customer support. We may also collect additional personal or non-personal information in the future as our services evolve. ________________________________________ How We Use Your Information Petals & Stems Co. uses the information we collect to: •Operate and maintain our website •Process orders and deliver purchased products •Provide customer service and support •Communicate with you regarding your orders or inquiries •Inform you about products, services, or promotions offered by Petals & Stems Co. and its affiliates ________________________________________ Sharing Information with Third Parties Petals & Stems Co. does not sell, rent, or lease customer information to third parties. We may share information with trusted service providers who assist us in operating our website and business. These services may include: •Payment processing •Order fulfillment and delivery •Customer support •Website analytics •Email communications These partners are required to maintain the confidentiality of your information and may only use it to perform services on our behalf. We may disclose personal information if required by law or when necessary to: •Comply with legal obligations or legal processes •Protect and defend the rights or property of Petals & Stems Co. •Protect the safety of our users or the public ________________________________________ Tracking and Analytics We may monitor website usage and track which pages visitors view most frequently. This information helps us understand customer interests and improve our website, products, and services. ________________________________________ Automatically Collected Information Certain technical information may be automatically collected when you visit our website, including: •IP address •Browser type •Domain name •Access times •Referring website addresses This information helps us maintain the performance, security, and functionality of our website. ________________________________________ Use of Cookies Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow our website to recognize you when you return. Cookies help us: •Remember your preferences •Save time when revisiting pages •Improve website functionality Most browsers automatically accept cookies, but you can modify your browser settings to decline them. If cookies are disabled, some features of the website may not function properly. ________________________________________ External Links Our website may contain links to external websites. Petals & Stems Co. is not responsible for the content or privacy practices of these third-party sites. We encourage users to review the privacy policies of any external websites they visit. ________________________________________ Security of Your Personal Information Petals & Stems Co. takes appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, including: •SSL (Secure Sockets Layer) encryption While we strive to protect your data, no method of internet transmission is completely secure. By using this website, you acknowledge that: •Internet security limitations exist beyond our control •The security and privacy of transmitted information cannot be guaranteed ________________________________________ Children Under 13 Petals & Stems Co. does not knowingly collect personal information from children under the age of 13. If you are under 13, you must obtain permission from a parent or guardian before using this website. ________________________________________ Email Communications We may occasionally contact you via email regarding: •Order confirmations •Announcements or updates •Promotional offers •Surveys or feedback requests We may also track when emails are opened or when links are clicked to improve our communications and services. If you no longer wish to receive promotional emails, you may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly. ________________________________________ Data Storage Your information may be stored on secure servers operated by third-party hosting providers with whom we partner to maintain our website and services. ________________________________________ Changes to This Privacy Policy Petals & Stems Co. reserves the right to update or modify this Privacy Policy at any time. Significant changes may be communicated by: •Posting a notice on our website •Updating the policy on this page •Sending an email notification (if applicable) Your continued use of the website after updates are posted indicates your acceptance of the revised Privacy Policy. ________________________________________ Your Privacy Rights (GDPR & CCPA) Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights may include the ability to: •Access your personal information and request details about how it is used •Request correction of inaccurate or incomplete personal information •Request deletion of your personal information, subject to certain legal exceptions •Request restriction or limitation of how your personal information is processed •Object to the processing of your personal data for certain purposes, including marketing •Request a copy of your data in a portable format •Opt out of the sale of personal information Petals & Stems Co. does not sell personal information to third parties. To exercise any of these rights, you may contact us using the contact information listed at the end of this Privacy Policy. We will respond to your request in accordance with applicable privacy laws. ________________________________________ California Privacy Rights (CCPA) If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to: •Request disclosure of the categories and specific pieces of personal information we have collected about you •Request disclosure of the categories of sources from which the information was collected •Request disclosure of the business purpose for collecting or sharing personal information •Request deletion of personal information we have collected, subject to certain exceptions California residents may submit a request by contacting us at: support@petalsandstemsco@gmail.com We will not discriminate against you for exercising any of your privacy rights. ________________________________________ European Economic Area (GDPR) If you are located in the European Economic Area (EEA), your personal data is processed based on the following legal grounds: •Your consent •The performance of a contract when you purchase products or services •Legal obligations we must comply with •Our legitimate business interests, such as improving our website and services You also have the right to lodge a complaint with your local data protection authority if you believe your personal data has been processed unlawfully. Contact Information If you have questions about this Privacy Policy or believe Petals & Stems Co. has not adhered to it, please contact us: Petals & Stems Co. 3503 Voda Dr. Milton, WI 53563 Email: petalsandstemsco@gmail.com